Pathagility prides itself on the high touch support we provide clients. We utilize firstname.lastname@example.org and Jira issue tracking to manage requests and support items. You will receive a same day response to support requests and fast turnaround on resolution. Timing depends on the type of request. Your separate Beta environment will be utilized to push new features, configurations, etc. for testing before moving to your Production environment. Pathagility continually enhances the platform via two-week development cycles. On top of email/phone support, we also have knowledge base articles on standard features and can provide quick video clips of more customized features for support and training purposes.